Salary: £35,000 - 35,000 per year Requirements:
* Minimum of 2 years experience working in a similar role
* Knowledge and experience in PC/laptop physical hardware set-up and maintenance
* Knowledge and experience in desktop software configuration, including Windows 10/11, and working with OUs and Group Policies
* Knowledge and experience in MS Office applications
* Knowledge and experience of working with an IT ServiceDesk system
* Knowledge of user onboarding/offboarding in a MS AD environment
* Understanding of basic network technologies such as LAN, switch, wi-fi
* Experience in troubleshooting user issues, such as log on, printing, application (MS Office apps)
* Working knowledge of IT security
Responsibilities:
* Provide comprehensive and efficient IT support to end users
* Carry out all aspects of IT administration from desktop support to basic maintenance of servers and network devices/services
* Deliver effective support in a fast-paced environment, acting as the first point of contact for IT challenges
* Ensure the IT ServiceDesk system is kept up to date and all tickets are logged and updated
* Identify operational problems and collaborate with others to find resolutions, documenting outcomes
* Proactively monitor systems and raise alerts to investigate potential issues
* Collaborate with the Director of Informatics/Head of Infrastructure to maintain company compliance with various accreditations/certifications including ISO 27001
* Work alongside third-party IT support providers to manage higher-tier issues and projects
Technologies:
* Hardware
* Support
* LAN
* Network
* Security
* Windows
More:
We are an established recruitment company seeking an IT Support Engineer to join a client in the Milton Keynes area. This role offers the opportunity to work in a dynamic environment, providing vital support to users and enhancing our IT infrastructure. We value compliance and security, offering a collaborative team atmosphere and the chance to grow in your IT career.
last updated 7 week of 2026