Company Description
DMC MOTO (BIRMINGHAM) LIMITED is an automotive company located at 265 Bromford Lane, Birmingham, United Kingdom. Our company is dedicated to providing top-notch automotive solutions and services to our customers. We pride ourselves on our professional team and commitment to customer satisfaction, making us a trusted name in the industry. we are open Tuesday to Saturday and these will be the working days for the successful candidate.
Role Description
This is a full-time on-site role for an After Sales Specialist, located in Birmingham. The After Sales Specialist will be responsible for managing customer inquiries and providing exceptional customer service. Daily tasks include handling customer complaints, processing warranty claims, coordinating repairs and maintenance services, and ensuring customer satisfaction post-purchase. The role also involves sales management, including training sales staff, and managing after-sales performance metrics.
Qualifications
* Excellent Communication and Customer Service skills
* Strong problem-solving skills and attention to detail
* Ability to work independently and as part of a team
* Previous experience in the motorcycle or automotive industry is a plus
* Full Motorcycle licence an advantage