Technical Services Supervisor – London, WC2H 8NU
Salary: Up to £58,000 plus 10% bonus
Job Purpose
The Technical Services Supervisor (TSS) oversees the efficient and safe execution of planned and reactive technical tasks. The role supervises Sodexo employees and controls subcontractors, supporting the Technical Services Manager to achieve operational excellence.
Key Responsibilities
* Ensure client equipment and systems operate reliably, escalating issues where outputs risk.
* Prioritise work orders and communicate effectively with DigiHub, Helpdesk and end users about repair requirements.
* Diagnose faults and repair assets within technical capabilities, ensuring high‑quality workmanship.
* Quality‑assure technical activities in compliance with Sodexo Global Engineering Standards and industry best practices, including work by subcontractors.
* Conduct like‑for‑like asset replacements and minor new works as directed.
* Build and maintain professional relationships with clients, subcontractors and Sodexo teams (both site‑based and remote).
* Support training and development of technical staff within the team.
* Maintain awareness of cost/benefit implications and sustainability impact related to technical service delivery.
* Deputise for the Technical Services Manager as required, including participating in emergency escalation response out of hours.
* Ensure safe working practices are upheld at all times, including compliance with Safe Systems of Work such as RAMS and LOTO.
* Act as the site Authorised Person (AP) in relevant disciplines, maintaining required certifications and appointments.
* Allocate resources effectively to ensure timely completion of work orders within contractual and professional standards.
Accountability
* Provide regular updates to the Technical Services Manager regarding work order progress, satisfaction and resource allocation.
* Maintain and enforce professional standards in line with Sodexo Global Engineering Standards across the technical teams.
* Complete all required training modules and attain the competency levels necessary to perform the role effectively.
Person Specification – Qualifications & Experience
* NVQ Level 3 or equivalent qualification, preferably in an electrical discipline.
* Minimum 5 years’ practical experience in a technical maintenance environment.
Skills & Knowledge
* Strong technical competence with up‑to‑date knowledge of engineering standards and best practices.
* Proven ability to work independently and manage technical maintenance tasks.
* Familiarity with health and safety regulations and standards in a technical setting.
* Proficient in Microsoft Office applications and Computerised Maintenance Management Systems (CMMS).
* Excellent communication skills, with the ability to liaise effectively with customers and team members.
* Strong organisational and self‑management skills to plan workload and meet deadlines.
Benefits & Perks
* Unlimited access to an online platform offering wellbeing support.
* Extensive Employee Assistance Programme for everyday issues.
* 24 hr virtual GP Service.
* Sodexo Discounts Scheme offering deals 24/7.
* Pension Plan membership.
* Learning and development tools for career growth.
* Bike to Work Scheme.
* Enhanced benefits and leave policies.
We also offer a range of rewards for our colleagues and their families.
Ready to be part of something greater? Join us and fuel your career.
Sodexo reserves the right to close this advert early if we receive a high number of applications.
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