Overview
Join to apply for the Online Assistant role at Sainsbury's.
Working in our stores is fast-paced and customer focused. Our stores are at the heart of the local community, providing outstanding value, unbeatable quality and great service. As an Online Assistant, you'll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury's for.
What you'll be doing
* Picking and selecting the best quality products on the shop floor that online customers have ordered for delivery to their doorsteps, or providing substitutions when products are out of stock.
* Using a handset that plans your route around the store, helping you select items and manage time to complete each shop.
* Working behind the scenes to handle customer queries, process orders and help load vans for Home Delivery Drivers.
* Always ready to serve customers, answer questions, and proactively offer help.
* Build knowledge about products, services and promotions to provide informed recommendations.
* Work flexibly across the store as required.
Eligibility / Qualifications
* You must be above the school-leaver age in your country (School leaving age - GOV.UK).
* If shifts include hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
* You must have Right to Work eligibility in the UK.
What makes a great Sainsbury’s Colleague
* Happy with early morning starts (many shifts start around 4am) and a fast-paced, physical environment, able to work independently and as part of a team.
* Friendly and welcoming with genuine enthusiasm for helping customers.
* Uses initiative to solve problems and takes responsibility for owning tasks; able to work flexibly and to a high standard across the store.
* Willing to learn new digital tools and technology; able to move shopping containers up to 15kg.
* Great attention to detail, keeping areas clean and helping to create the best shopping experience for customers.
Working for us has great rewards
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increasing to 15% discount on Fridays and Saturdays at Sainsbury’s and 15% off at Argos every pay day.
* Free food and hot drinks provided for Colleagues in all stores.
* Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
* Pension – employer contributions matched between 4-7.5%.
* Sainsbury’s share schemes – discount on purchasing shares.
* Shopping discounts on gym memberships, restaurants, holidays, vouchers and more.
* Wellbeing support – including free access to the Employee Assistance Programme.
Other information
Please note that vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We offer resources, networks and development opportunities to support colleagues and celebrate diversity. If you require reasonable adjustments during the application or interview process, please let us know, and we will assist you.
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