Package Description
* 27 days annual leave plus bank holidays pro rota.
* Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
* The benefits of working with a large primary‑care provider give our colleagues many opportunities to specialise and develop.
* Cycle to work scheme.
* Travel season ticket loans.
* Discount cards.
* Employee wellbeing services including free yoga videos and an employee wellbeing app.
Job Introduction
Receptionist/Administrator
Location: Prospect House
Salary: £24,960.00
Hours: 20 hours across Monday‑Friday (hours to be confirmed)
Help us to deliver great primary care by improving access, outcomes and patient experience.
Our Values
Caring We listen and, through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Responsibilities
* Respond to patient queries and liaise with the wider primary care team, as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
* Email, scan and code clinical correspondence.
* Process prescription requests.
* Utilise other information systems to support efficient workflow processes.
Ideal Candidate
* Reception or customer‑care experience is essential as well as an excellent communicator both spoken and written.
* Must have basic PC skills such as Word, Excel and email.
* Able to work within processes, procedures and maintain confidence in data security.
* Previous experience of working in the NHS is welcome but not essential.
About the Company
We provide local primary care, at scale. Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.
Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections – while benefitting from the regional and centralised support that scale provides.
We transform communities and reduce health inequality Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.
We have a unique offering in the NHS Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.
We care We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.
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