Travel Agency Administrator
Location: Office based in Norwich, Norfolk.
Hours: Full time or part time, flexible hours available
Salary: £26,400 to £27,400 per annum (Non-Contractual Company Bonus Scheme)
This is an exciting opportunity for a Travel Agency Administrator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base.
As Travel Agency Administrator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally.
This is not a sales role. It is about precision, care and consistently delivering excellent service. They are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.
Desired Skills and Experience:
* Experience within travel, or a similar administrative environment is preferred, but industry knowledge is not essential.
* Highly organised with excellent attention to detail
* Calm, reliable and consistent in their approach
* Professional and polite, with strong written and verbal communication skills
* Comfortable managing multiple tasks and prioritising effectively
* Confident using systems, processes and Microsoft Office tools
* Able to handle queries with good judgement and care
* Genuinely interested in delivering a high standard of customer service
* Works well within a team, builds positive relationships and takes pride in doing a job well done.
Key Responsibilities:
* Delivering consistently high levels of customer service
* Preparing and issuing accurate travel documentation
* Managing holiday arrangements including flights, transfers and accommodation
* Handling customer enquiries via phone, email and social media
* Maintaining accurate and up to date client records
* Monitoring and processing payments
* Liaising with suppliers to confirm arrangements and resolve queries
* Supporting internal teams to ensure smooth delivery of each booking
Benefits:
* Competitive salary, reviewed after successful probation
* Discretionary company bonus scheme
* Company pension
* Non Contractual Company Bonus Scheme
* Paycare health benefits scheme including 24/7 GP access
* Free on-site parking
* A supportive, professional working environment
If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you