Role at a Glance
Service Manager Assistant
Dartford, Onsite
£30,000 - £32,000 plus extensive benefits package
Core hours 40 per week: 08:00-17:00, with one hour for lunch.
Reporting to: Service Delivery Manager
Responsibilities
* Provide focused customer support across a defined portfolio of customers, lift units and engineers.
* Regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication using the JED/CRM system.
* Assist with scheduling planned service visits, call‑outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity.
* Act as primary contact for client enquiries, manage complaints, handle urgent repair requests and maintain strong working relationships with customers.
* Support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards.
* Accurately track repairs, maintenance visits and reporting through service management systems and Microsoft Office tools.
* Assist with engineer rotas, training coordination and performance tracking to ensure efficient operation of the Service Department.
* Maintain administrative accuracy and strong organisation underpinning day‑to‑day responsibilities.
About You
* Experience from a service support or administrative role within an engineering, construction or lift sector environment.
* Strong verbal and written communication skills; confident interacting with clients and engineers.
* Comfortable using service management systems and Microsoft Office, with ability to generate reports and track operational activity accurately.
* Highly organised and proactive, able to prioritise effectively in a fast‑paced, client‑facing environment.
* Calm under pressure, handling emergency calls and urgent repair requests efficiently and professionally.
* Collaborative team player with strong problem‑solving skills, committed to maintaining high standards of customer service and operational support.
Benefits
* Access to Discounts Platform
* Pension (Day 1) – Aviva
* Holiday – 25 days per year plus bank holidays (holiday year January to December)
* Wellness (Day 1) – Employee Assistance Programme
* Death in Service (Day 1) – 3 × Salary – Canada Life
* Sickness Scheme – Discretionary
* Family Policies – Industry‑leading enhanced maternity and paternity provision subject to service
* Incentive Scheme (depending on role – non‑contractual)
* Employee Referral Scheme
Why Join Liftec Express?
* Central role within a respected PE‑backed engineering business
* Direct involvement in customer service and operational coordination
* Supportive branch environment with strong team collaboration
* Opportunity to develop within a structured service organisation
* Culture focused on safety, quality and customer care
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