Solution Architect (ServiceNow)
Duration: 3 - 4 months (Initial)
Location: Manchester (Hybrid - 2 to 3 days a week on site)
IR35 Determination: To be confirmed (pending assessment)
Overview
Our client is seeking an experienced Solution Architect (ServiceNow) to provide additional architectural capability for a Global Service Delivery (GSD) initiative.
The role will focus on assessing and defining the target architecture for key use cases within a Shared Service Centre environment. This is a delivery-focused contract role requiring strong architectural leadership and the ability to engage effectively with business stakeholders.
Responsibilities
* Assess current-state systems and define target-state architecture for Shared Service Centre use cases
* Lead solution design activities aligned to the Global Service Delivery programme
* Translate business requirements into clear, scalable technical designs
* Produce architecture documentation, design artefacts, and recommendations
* Facilitate design thinking and solution workshops with business and technical stakeholders
* Provide architectural oversight across workflow, asset, and HR platforms
* Ensure solutions align with enterprise standards and best practices
Skills & Experience
* Proven experience as a Solution Architect in complex enterprise environments
* Strong experience with workflow platforms, particularly ServiceNow
* Exposure to Asset Management platforms (eg IBM Maximo)
* Experience working with HR platforms (eg SAP SuccessFactors)
* Ability to lead design thinking and architectural decision-making
* Strong stakeholder management and communication skills
* Self-starter capable of working with minimal supervision
* Experience supporting shared services or global delivery models (desirable)