A West Midlands-based market leader in sustainable service delivery is seeking a dynamic and visionary Managing Director to lead its continued growth and operational excellence across its national service network of over 100 field-based operatives. The business delivers award-winning solutions to major retailers, insurers, hospitality providers, and other commercial partners.
The Opportunity
As Managing Director, you will report directly to the Owner and lead a high-performing senior leadership team. Your role will be to shape and deliver strategic growth, build commercial partnerships, and uphold a culture centred on excellence, innovation, and sustainability.
Key Responsibilities
- Strategic Leadership: Define and execute growth strategies across existing and new markets, diversifying the business's service offering while championing its sustainability mission.
- Commercial & Financial Performance: Drive profitability, manage P&L, oversee budgeting and forecasting, and develop new B2B and commercial partnerships.
- Operational Excellence: Ensure high-quality service delivery across field operations, workshops, and customer support. Improve efficiencies via KPIs, process improvement, and digital solutions.
- People & Culture: Inspire and empower a values-led leadership team across Operations, Finance, HR, and Sales & Marketing. Foster a culture of inclusion, integrity, and continuous improvement.
- Governance & Stakeholder Management: Build and maintain senior-level relationships with strategic clients and industry partners. Lead board reporting and ensure regulatory compliance.
Candidate Profile
The ideal candidate will be a commercially astute and values-driven leader with experience managing complex service operations at Director or C-suite level.
Essential:
- Proven leadership at MD/COO/Director level within service-led industries
- Strong P&L management and business development expertise
- Data-driven and results-oriented decision-making
- Skilled communicator with high emotional intelligence
- Passion for sustainability, innovation, and team development
Desirable:
- Background in field services (e.g., repair, facilities, home services, facilities management)
- Familiarity with digital field operations platforms
- Engagement with relevant trade or industry bodies