Key Responsibilities
for the Customer Service Specialist job:
1. Raising work orders, ensuring reservations are correct
2. Managing customer related calls to improve satisfaction levels
3. Following up on re-bill process, obtaining Purchase Orders and applying customer mark-ups
4. Performing maintenance checks, challenging costs and negotiating with vendors and/or suppliers
5. Report and analyse customer related data within agreed timeline
6. Follow up on customer requests in a timely manner
7. Schedule service events, update business applications
Required Skills and Experience for the Customer Service Specialist job:
8. Relevant experience in an administrative role
9. Knowledge of Microsoft Office applications
10. An effective and clear communicator
11. Excellent time management and organisational skills
12. Positive, friendly approach to customers