Job Description:-
We are seeking a skilled Technical Writer with strong Oracle Cloud expertise to develop Standard Operating Procedures (SOPs) and process documentation. The role requires close collaboration with business stakeholders, IT teams, and end-users to capture processes, translate technical knowledge into clear documentation, and build a comprehensive knowledge repository.
Key Responsibilities
* Understand Business Processes: Collaborate with business users, process owners, and IT teams to understand Oracle Cloud-enabled workflows in manufacturing (Finance, Supply Chain, Procurement, Production, etc.).
* User Shadowing: Work directly with end-users and SMEs, observing day-to-day operations to capture real-world usage of Oracle Cloud applications.
* SOP Development: Create, update, and standardize SOPs, user guides, training manuals, and process flows tailored to the manufacturing environment.
* Documentation Standards: Ensure documentation aligns with industry best practices, client-specific standards, and compliance requirements.
* Simplify Complex Concepts: Translate technical and functional Oracle Cloud knowledge into easy-to-understand content for both technical and non-technical audiences.
* Version & Change Control: Maintain document revisions, track updates, and manage version control of all process documents.
* Stakeholder Collaboration: Coordinate with cross-functional teams (IT, operations, quality, compliance) to validate accuracy and completeness of documents.
* Training Support: Provide clear reference materials that support end-user training and adoption.
Required Skills & Qualifications
* Proven experience as a Technical Writer, ideally in manufacturing or enterprise technology environments.
* Strong hands-on knowledge of Oracle Cloud ERP (Finance, SCM, Procurement, Manufacturing modules preferred).
* Demonstrated ability to shadow users and capture process details effectively.
* Expertise in creating SOPs, process documents, training manuals, and user guides.
* Excellent communication skills - ability to interact with both business and IT stakeholders.
* Proficiency with documentation tools (MS Office, Visio, Lucidchart, Confluence, etc.).
* Knowledge of compliance and quality standards relevant to manufacturing documentation (ISO, FDA, SOX, etc.) is a plus.
* Strong analytical and problem-solving skills with attention to detail.