Overview
As a Store Manager in a dynamic team, you\'re in a pivotal role shaping the experiences of your team and customers. Your day-to-day actions drive sales and create an environment that brings our core values to life: Love our customers, Care for our colleagues, and Protect the pounds (and euros).
Responsibilities
* Provide the highest levels of customer service by coaching and guiding store teams to ensure an excellent customer experience during every interaction.
* Lead the store team to have the right people in the right place at the right time.
* Care for our colleagues: Create a safe environment and ensure all policies and procedures are followed; work shoulder to shoulder to lead the team.
* Develop people through upward growth, internal opportunities, or developing their current role.
* Protect the pounds and euros: guide a team passionate about achieving store goals; ensure team contributions align with commercial objectives; manage sales, shrink, and service for smooth operation.
Qualifications & Experience
* Experience in a supervisory or management role, including team leadership and performance management.
* Ability to manage store operations, including stock control, cash handling, and maintaining store standards.
* Experience driving store performance by leading a team to achieve KPIs (sales targets, waste reduction, customer service scores) and using sales data to improve results; ability to manage budgets to maximise profitability.
Benefits
* Annual Retail Management Bonus Scheme acknowledging contributions to our success.
* Professional development, including opportunity to pursue up to Retail Manager Level 4 qualification.
* Comprehensive induction and in-house development programmes.
* Rota scheduled four weeks in advance.
* Holiday allowance up to 33 days plus birthday/extra holiday options.
* In-store 10% discount and exclusive colleague discounts.
* 12-month and ongoing recognition initiatives; enhanced family-friendly benefits and life assurance.
* Access to Employee Assistance to support well-being.
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 colleagues across the UK and ROI. Poundland & Dealz focus on providing amazing value to millions of customers, with a culture built on our behaviours: Love our customers, Care for our colleagues, and Protect the Pounds & Euros.
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