Want to work for JD Gyms? Of course you do!
We’re an exciting, award‑winning gym chain expanding rapidly across the UK and rewriting the rules of the fitness industry.
At JD Gyms, we invest in creating high‑quality, stylish environments for our members—and none of that happens without our brilliant support teams. We’re now looking for a Facilities Helpdesk Administrator to join us at our Wigan Head Office and help keep our estate running at the high standards we’re known for.
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Why You’ll Love Working Here
* 28 days holiday (including bank holidays)
* Free gym membership – stay fit while you work
* Staff discount across JD Group brands
* Amazing office environment designed for collaboration and comfort
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The Role
Reporting to the Helpdesk Manager, you’ll be a key part of keeping our clubs operating smoothly. This is a fast‑paced, varied role where you’ll triage and coordinate maintenance tasks, support clubs and contractors, and make sure everything behind the scenes runs like clockwork.
* Location: JD Gyms Wigan
* Hours: Monday–Friday, 9:00am–5:00pm
* Additional: On‑call support for emergencies on a rota basis
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Role Responsibilities
Strategic & Operational
* Manage and triage all Property department enquiries, driving efficiency and continuous improvement.
* Coordinate maintenance activities and minor works with preferred contractors.
* Work closely with Clubs and internal teams to deliver a smooth, professional service.
* Provide ad‑hoc administrative support, including holiday cover.
Culture, People & Development
* Support the team with daily operations and the delivery of key outputs.
* Maintain reporting deadlines and uphold high operational standards.
* Promote a culture of high performance and great service within the Property team.
* Respond promptly and professionally to Clubs, contractors and external partners.
* Champion a customer‑first mindset
Systems & Process
* Use systems effectively to maximise productivity and maintain accurate systems.
* Challenge and help improve any processes that don’t meet JD standards.
Financial / Commercial
* Triage and coordinate purchase orders for minor capital works, reactive/planned maintenance and capital projects.
* Handle invoice reconciliation, dispute resolution and accurate record‑keeping.
* Liaise with insurers and landlords, ensuring clear communication and correct documentation.
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Desired Experience
* Although not essential, experience in a Facilities Management environment is preferred, ideally supporting multi‑site operations.
* Strong coordination skills with the ability to triage, prioritise and communicate clearly.
* Experience working with contractors and on‑site teams to maintain standards, timelines and compliance.
* Highly organised with strong communication skills and the ability to multitask in a fast‑paced setting.
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Technical Skills
* Proficient in Office 365.
* Experience using CAFM systems for maintenance and contractor management.
* Familiarity with P2P systems (, Coupa) for purchase orders and invoices.
* Professional phone manner and strong communication across Clubs, contractors and internal teams.
* Confident using internal systems and digital tools with the ability to learn new platforms quickly.
Join Us and Be Part of Something Big
Our teams work tirelessly to make JD Gyms the success it is today. In return, we offer fantastic benefits, a positive, energetic culture, and a role where no two days are the same. If you’re ready to take on a challenge and grow with us—apply now!