Job Title: Customer Service Administrator
Salary: Up to GBP28,000
Location: Huddersfield
Our client is currently looking for an experienced Logistics Coordinator to join the team on a permanent basis. An excellent opportunity supporting the wider team from processing customer orders to liaising with the production & logistics team to ensure goods get out the door on time.
Duties
* Liaise with third-party logistics partners to coordinate and arrange on-time in full deliveries to site
* Send order confirmations to customers and advise of any changes to orders and delivery schedules
* Collaborate with colleagues to streamline administrative and logistics processes
* Maintain Warehouse calendar for both goods received and outbound deliveries
* Raise Purchase orders for goods and transport
* Proactively support Sector Managers with daily tasks, enquiries, quotations and orders.
* Ensure that all required information is recorded within CRM.
* Provide pricing, tenders and quotations for manufactured products, bought in products / services and suggest alternative products and prices against competitor products.
* Regularly follow up quotations, update CRM in agreement with the relevant Sector Manager.
* Become competent in product costing and pricing using pricelist.
* Support and deputise for Sector Managers in their absence
* Work in conjunction with Sector Managers to assist in projects and identify qualified leads to input onto the CRM system
* Sales order processing - receive and process customers' orders: liaise with finance, production departments and coordinate deliveries to provide an on time, fully invoiced customer service.
* Liaise with Supply Chain for DIR (direct to site) product costs
* Work collaboratively with department managers and support team members to ensure excellent customer service, identify opportunities for continuous improvement and help troubleshoot problems
* Work in compliance with the Company's QA procedures
* Effective interdepartmental communication to ensure excellent customer service
* To fully understand and respond to client needs by building and maintaining relationships and providing excellent customer service
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