1. Entry level
2. Smart Casual Dress Code
About Our Client
The client is a debt collection agency based in the UK that specialises in collecting unpaid parking fines, as well as other types of debt.
Job Description
3. Handling Appeals: Reviewing and responding to written appeals for private parking charge notices, ensuring cases are assessed fairly and in line with company procedures.
4. Data Analysis: Analysing case data to determine the validity of parking charge disputes and making informed decisions based on available evidence.
5. Customer Service: Providing excellent customer service by addressing customer inquiries and providing clear communication regarding appeals outcomes.
6. Administrative Tasks: Managing a range of administrative tasks, including maintaining accurate records and managing a high volume of cases efficiently.
7. Team Support: Collaborating with colleagues to ensure smooth workflow and meeting departmental targets for processing appeals.
The Successful Applicant
8. Detail-Oriented: Able to manage and process multiple cases accurately, ensuring all information is reviewed thoroughly and recorded correctly.
9. Strong Communicator: Possesses excellent written and verbal communication skills, able to handle customer inquiries professionally and provide clear responses to appeal cases.
10. Organised: Capable of managing a busy workload, prioritising tasks, and meeting deadlines efficiently.
11. Problem-Solver: Able to analyse case data, identify key information, and make decisions based on evidence.
12. Team-Oriented: A collaborative team player who can work well with colleagues and contribute to the success of the Appeals Handling team.
13. Customer-Focused: Committed to providing high-quality service and maintaining a positive relationship with customers throughout the appeal process.
What's on Offer
You can expect the following benefits:
14. Competitive Salary: A salary of £23,810 per year.
15. Pension Scheme: A company pension scheme to support long-term financial planning.
16. Ongoing Training: Opportunities for continuous professional development and training to enhance skills and career growth.
17. Work Environment: A supportive and collaborative team atmosphere where your contributions are valued.
18. Career Progression: Potential for career advancement within the company as you develop your skills and experience in the role.