Technical Architect (ServiceNow) - HMRC - SEO
Manchester Regional Centre - Three New Bailey
Telford - Plaza 1 and 2
About the job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
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Our role sits within Chief Digital & Information Group (CDIO), whose vision is to run a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations.
As part of HMRC’s Chief Digital & Information Group, Enterprise Service Platforms are accountable for the digital strategy and end-to-end IT services to enable us to create a brilliant IT systems and services for the future, as well ensuring our Customer Experience is both consistent and excellent. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and use the ServiceNow Platform capability to drive operational efficiencies, reduce costs and improve customer and colleague experience. This is an exciting time to join us, as we move on to deliver future phases and further exploit ServiceNow capability to enable transformation of our organisation and support HMRC strategic goals.
Link to Government Digital and Data Professions
You will have a good track record in delivering customer - focused technology change with a strong emphasis on quality.
A confident and skilled communicator, you will be able to articulate technical detail to non-technical people, so it is understood.
You will be a credible, influential, and encouraging team-player: Someone who is self-motivated, with a proven dedication to continuous improvement in self and others.
Person specification
You will have a good track record in delivering customer - focused technology change with a strong emphasis on quality.
A confident and skilled communicator, you will be able to articulate technical detail to non-technical people, so it is understood.
You will be a credible, influential, and encouraging team-player: Someone who is self-motivated, with a proven dedication to continuous improvement in self and others.
Key Responsibilities
Main duties include, but are not limited to:
* Working with colleagues to understand and design technical solutions that ensure operational delivery.
* Understanding CDIO & HMRC systems and the technologies that deliver those systems.
* Understanding the wider HMRC technology systems and strategies.
* Playing a leading role on specific technical aspects of the service delivery of CDIO & HMRC systems.
* Articulating technical viewpoints to technical and non-technical colleagues, senior management and business partners.
* Championing and mentoring colleagues.
The successful candidate will need to demonstrate practical knowledge and experience in the following:
* Evidence of technical architecture experience with a strong background in solution design and systems integration.
* Proven experience of governing high and low-level designs with full lifecycle management.
* Experience of requirements management and supporting the operations teams with service introduction.
* Experience in establishing professional relationships and communicating with a range of stakeholders.
* Demonstrable understanding of Public cloud technologies in large scale organisations.
* Ability to simplify complex / technical information by using appropriate and accessible language for non-technical audiences.
* Evidence of strong interpersonal skills and a proven ability to communicate clearly by providing support about architectural topics within a multidisciplinary team.
These are the tools and experience we would like you to have, but don’t worry if you don’t have all the below. We welcome applicants with a broad and varied range of experience and technical knowledge:
* ServiceNow Knowledge and Certification.
* Agile methodologies and principles.
* ITIL.
* Enterprise and software architecture, encompassing data, application and technology including security.
* Cloud (AWS/Azure/Google or Hybrid) based architecture designs and implementations.
* Experience of working in a government department or similarly secure environment.
You will also need to have or obtain SC (Security Check) Clearance prior to starting the role. You will need to meet the minimum UK residency period as determined by the level of security vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application.
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