Customer Service Team Leader Loughborough up to £38,000 Are you ready to take the next step in your leadership career? We're on the lookout for a driven Team Leader to join our client's thriving Customer Service department. In this exciting role, you'll lead a passionate team of Customer Service Co-ordinators, ensuring every customer experience exceeds expectations. You'll play a key part in the business's growth journey-streamlining processes, championing exceptional service, and helping to build a high-performing team culture. Description of the role: Manage, mentor, and motivate a customer service team to deliver first-class support. Ensure seamless processing of orders, quotes, invoices, and dispatches. Collaborate closely with the Customer Operations & Logistics Manager to refine systems and promote continuous improvement. Support monthly reporting, keeping a close eye on KPIs to achieve department targets. Step in for the Customer Operations & Logistics Manager when needed. Promote a proactive sales mindset and spot opportunities to support the wider business. Participate in customer and sales meetings, making sure actions are captured and followed through.About you: At least 2 years' experience in a supervisory role within a structured environment Strong background in customer service, with the ability to coach and develop a team. Excellent communication, planning, and organisational skills Confident with Microsoft Office and office-based IT systems Ability to analyse issues, solve problems, and drive improvements.If you're passionate about motivating teams, driving excellent customer service, and developing continuous improvement, we'd love to hear from you