About Our Client
Colfes is one of Londons oldest schools. It takes its name from Reverend Abraham Colfe, Vicar of Lewisham, who re-founded the school in 1652. The school is a fully co-educational day school with more than 1300 pupils aged 3 to 18. It is noted for high academic standards, excellent pastoral care, and a strong sense of community pride. Colfes also prioritises inclusivity, with over 10% of pupils in a typical Sixth Form year coming from socially disadvantaged backgrounds.
Key Responsibilities
* Fees Billing & Parent Accounts
o Manage the termly billing cycle for tuition fees and extras (e.g. clubs, trips, transport) produce and issue interim bills as required
o Maintain accurate billing data and ensure reconciliation and audit trail integrity
o Administer deposit payments and refunds
o Maintain and apply fee remissions, scholarships and bursaries accurately
o Act as the primary point of contact for parental fee queries, resolving issues promptly and professionally
o Work with the Bursar to review and improve billing processes and controls
* Management of the Pupil Register
o Maintain the schools official pupil register, ensuring accuracy at all times
o Process joiners and leavers, ensuring correct data entry and system updates
o Ensure compliance with Independent School Standards and safeguarding‑related reporting obligations
o Liaise closely with Admissions, HR and Academic teams to ensure alignment of records
* Bursaries & Means‑Tested Support
o Administer the annual review process for means‑tested bursaries and scholarships
o Manage communication with families with professionalism, discretion and sensitivity
o Maintain accurate records of awards and supporting documentation
o Support assessment and re‑assessment processes alongside the Bursar
* Systems & Process Improvement
o Maintain and develop the effective use of School MIS (e.g. SIMS / iSAMS) and Finance/billing systems
o Identify opportunities to:
+ Improve efficiency
+ Reduce manual processes
+ Enhance reporting and data quality
+ Support integration between admissions, finance and pupil systems
* Liaison for Home to School transport contract
o Support the Schools transport provider to plan the day‑to‑day operation of the Schools coach services, adapting to changes in pupil or school requirements
o Act as a point of liaison between parents and the transport provider, ensuring clear communication of arrangements and expectations
Person Specification
Essential Experience & Skills
* Customer Service & Communication
o Excellent written and verbal communication skills
o Confident and professional when dealing with parents
o Strong customer service mindset, including handling sensitive or complex queries
* Organisation & Attention to Detail
o Exceptional accuracy and attention to detail
o Ability to manage multiple deadlines and competing priorities
o Strong organisational and time management skills
* Process & Systems
o Experience of working in a process‑driven administrative or finance environment
o Ability to manage and improve processes
o Strong IT skills, including Excel and Databases/MIS systems
o Interest in systems development and efficiency improvements
* Problem Solving & Initiative
o Ability to identify issues and resolve them independently
o Proactive approach to improving ways of working
* Confidentiality & Professionalism
o High level of discretion, particularly in financial and pupil matters
o Ability to handle sensitive information appropriately
Desirable
* Experience in a school or education setting
* Familiarity with school MIS systems (e.g. SIMS, iSAMS)
* Experience of:
o Fees billing
o Admissions or registrar functions
o Bursary or financial support administration
Whats On Offer
* Term time salary (£40,000‑£45,000). FTE of £45,400‑£51,075
* Location: Colfes School, London, SE12
* Hybrid: 5 days on site 9am‑5pm plus 6 weeks during the school holiday
All applicants must be willing to undergo child protection screening, including checks with past employers and the Disclosure & Barring Service.
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