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Job overview
EOC Duty Manager
Bedford EOC
The DM is responsible for managing the efficient and effective deployment of emergency, high-dependency and primary care resources to meet actual and anticipated demand, during the period of that shift.
The DM is also responsible for ensuring that staff within the EOC fulfill their roles to the standard set for their position within the EOC.
Out of normal working hours the manager takes the role of the first point of contact representing the Trust in situations requiring senior managerial involvement.
Responsible for managing the deployment of resources to ensure that the Trust meets Department of Health targets for all appropriate calls.
Due to business needs, applicants must have completed their DM Competency Pack to be considered for the position.
Main duties of the job
To liaise with operational staff and their managers to manage resources
effectively during their period of duty.
To manage and prioritise accordingly all requests for ambulance
transport from general practitioners and other healthcare professionals.
If the clinical need of a patient should so demand, to upgrade the level of
response.
To ensure that whenever delays occur in transporting a patient, all
concerned, including GP’s are informed of the delay and action is taken
promptly to check that the medical priority of the patient has not
changed. To liaise with clinicians, operational staff and healthcare
professionals to provide the best care for patients.
Refer to the on-call Senior Manager where support and/or specialist
advice is required.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
1. 5 GCSEs at Grade C or above (or equivalent qualification) including English
2. Certificate in Management, or equivalent
3. AMPDS qualified or ability to achieve this qualification within 12 months
4. Full UK driving licence for 2 years (external candidates, no more than 3 points, dependant on points code)
5. Must be fully trained and signed off as an EEAST Duty Manager
Desirable criteria
6. National Vocational Qualification (NVQ) in callhandling
7. Edward Jenner Completion
8. MIMMS qualification or ability to achieve this qualification within 12 months
9. Clinical qualification
Physical Health & appearance
Essential criteria
10. No medical conditions restricting the use of VDUs
11. Good attendance record
12. Of smart appearance
knowledge and experience
Essential criteria
13. 3 years’ experience at middle-management level
14. Experience of effectively managing teams
15. Use of Information Communication Technology systems (Radio, MS Windows software)
16. Keyboard skills
17. Awareness of quality issues
Desirable criteria
18. Working in a Control Room/call centre environment
19. Previous experience in NHS
20. Understanding medical terminology
21. Customer service experience
22. Management Passport Training Completed in Full. (Sickness/Grievance/SI
Personal Attributes
Essential criteria
23. High standards of personal professionalism
24. Prioritise and undertake numerous tasks simultaneously
25. Responsive professional and positive attitude and approach
26. Sensitive to confidentiality
27. Assertive
28. Resilient
29. Demonstrate self confidence and personal drive
30. Reliable references
31. Ability to balance all issues and remain neutral
32. Flexible and adaptable in the face of change
33. Smart in appearance
34. Calm, pleasant and courteous manner
35. Innovative
36. Problem solver
Desirable criteria
37. Flexibility to work rota hours and additional hours as required
Compassionate Leadership
Essential criteria
38. Empathy and compassion
39. The ability to manage and support others during times of crisis – most commonly during or following an emergency call
Desirable criteria
40. An understanding of how bereavement and stress affects individuals’ behaviour
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.