Band 7, Full Time, Permanent
Job Summary
The Senior Infrastructure Engineer at Croydon Health Services NHS Trust is responsible for delivering and maintaining secure, high‑performing digital infrastructure across acute and community sites, managing servers and storage, resolving complex technical issues within SLAs, leading and supporting technical projects, supervising and developing engineers, collaborating with stakeholders, and participating in on‑call rota for critical support.
Key Responsibilities
* Delivered and maintained secure, high‑performing digital infrastructure across acute and community sites.
* Managed servers and storage, ensuring compliance with NHS security standards and DSPT Toolkit requirements.
* Resolved complex technical issues within agreed SLAs, minimizing downtime through proactive monitoring and alerting systems.
* Led and supported technical projects, contributing specialist expertise in server, networking, telecoms, or architecture domains.
* Supervised and developed infrastructure engineers, ensuring effective team coverage and operational continuity.
* Collaborated with internal and external stakeholders, including Croydon Council, NHS Trusts, and Clinical Commissioning Groups.
* Participated in on‑call rota to provide critical out‑of‑hours support for infrastructure incidents and service continuity.
Management Responsibilities
* Lead delivery of infrastructure objectives and acted as lead specialist for servers and storage.
* Supported development and implementation of BCP and Digital Infrastructure strategies.
* Manage day‑to‑day infrastructure tools and systems.
* Liaise with internal/external stakeholders.
* Oversee risk identification and mitigation, and alert senior management.
* Direct recovery efforts during major infrastructure incidents and lead service improvement programmes.
* Train technical staff, conduct performance reviews, and develop training programmes.
* Contribute to strategic planning for servers and storage within the infrastructure team.
Operational Responsibilities
* Delivered infrastructure services in line with SLAs, ensuring maximum system availability and resilience.
* Managed configuration, patching, upgrades, and troubleshooting of server hardware/software.
* Implemented data backup strategies and ensured recovery of systems and data.
* Monitored system performance and capacity, reporting findings and leading proactive improvements.
* Ensured compliance with security standards and responded to NHS CareCERT.
* Oversee change management process.
Additional Responsibilities
* Managed financial and physical resources of infrastructure assets.
* Conducted RCA and developed solutions for complex technical issues.
* Lead infrastructure‑related projects.
* Communicate complex technical information to non‑technical stakeholders.
* Researched emerging technologies to enhance operational efficiency.
About the Trust
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
We place strong emphasis on education, training and career development for all staff. If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you.
Flexibility: At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
For further details / informal visits contact:
Name: Patrick Jessett
Job title: Assistant Director of Infrastructure and Architecture
Email address: pjessett@nhs.net
Telephone number: 07920506487
Please contact me Monday to Friday 9am to 5pm.
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