Job Title People Advisor Job Description As a People Services Advisor, you will play a key role in delivering a seamless, high-quality colleague experience within the People Function. You will be responsible for providing expert guidance and support to colleagues and managers on a range of people-related matters, ensuring compliance with policies, procedures, and local legislation. This role is instrumental in enhancing our People Services function by driving simplicity, standardisation, and efficiency while delivering a globally aligned and regionally tailored service. The People Services team is a vital part of the People Operations function, supporting Sage's global workforce across the UKI, North America, EMEA, South Africa, and APAC. Our mission is to provide an efficient, colleague-focused service that enhances engagement, optimises processes, and drives continuous improvement. This is a hybrid role working in the Newcastle office 3 days a week and 2 from home. Key Responsibilities • Support managers in handling absence-related issues, including unjustified absence, reasonable adjustments, occupational health, and wellbeing support pathways, collaborating with external providers. • Assess and escalate absence trends to Employee Relations and Strategic People Business Partners to promote early intervention. • Provide expert advice on a range of employee relations matters, including performance, investigations, disciplinary actions, grievances, redundancy, and flexible hybrid working queries/requests. • Ensure policies and procedures are applied fairly and consistently while acting as an escalation point within the People Services team. • Administer private health insurance claims, supporting colleagues and managers through the process, along with delivering Manager upskilling sessions • Act as a trusted advisor, guiding managers and colleagues through key people processes. • Use HR case management system, ServiceNow and Sage People to capture the colleague journey, manage formal communications across employee relations processes, ensuring clarity and compliance with legal standards. • Identify and drive continuous improvements to simplify processes, establish global standards, and enhance the colleague experience. • Assist with change programs, building business cases for People Business Partners (PBP's) ensuring smooth transitions while maintaining compliance and engagement. • Leverage internal systems to analyse trends, inform decision-making, and develop training and guidance materials. • Work closely with Strategic People Business Partners, People COEs (e.g., DEI, Global Mobility, Reward, Payroll, L&D, Reporting, Benefits, Talent Acquisition), and other stakeholders to ensure a consistent and effective service. • Ensure all activities comply with GDPR and data retention policies. Minimum Qualifications: • Demonstrated experience in employee relations, with strong working knowledge of local employment legislation. • Excellent verbal and written communication skills, with the ability to build trusted relationships across all levels of the organization. • Currently studying towards or already hold a CIPD qualification (or equivalent). • Exceptional attention to detail and strong organizational skills, with the ability to manage multiple priorities and meet tight deadlines. • Naturally inquisitive, with a keen interest in understanding complex processes and systems-able to distill complexity into clear, actionable insights. • Proven ability to confidently advise, coach, and influence managers to drive effective outcomes and minimize legal risk. • Self-motivated, proactive, and able to take initiative in a fast-paced environment. • Experience using ServiceNow is an advantage, but not essential. Your benefits (Only Applicable for UK Based Roles) Benefits video - https://youtu.be/TCMtTYUUiuU • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. • 25 days of paid annual leave with the option to buy up to another 5 days • Paid 5 days yearly to volunteer through our Sage Foundation • Enhanced parental leave • Comprehensive health, dental, and vision coverage • Work away scheme for up to 10 weeks a year • Access to various helpful memberships for finances, health and wellbeing LI-CF1 Function People Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/