The successful person will be responsible for the Grantham Site Facilities services. Also to work with colleagues from across the different in standardising Facilities services to support our patients, staff and visitors
Main duties of the job
Duties,
To efficiently and effectively prioritise plan/organise, on a day-to-day basis, the flexible delivery of Housekeeping, Porters, Waste Linen/sewing and Admin/income office services by a multi-skilled, multi-disciplinary workforce.
To promote a working environment in which staff are valued, motivated and can positively contribute to the culture and development of Facilities
As directed, take responsibility for implementation of Trust and Departmental Policies and Procedures and propose policy developments to improve the service throughout the Trust, ensuring staff awareness, and monitoring effective take up.
To oversee, as directed by Facilities management Team, management of stocks and income held in the income office and stores
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job responsibilities
To efficiently and effectively prioritise plan/organise, on a day-to-day basis, the flexible delivery of Housekeeping, Porters, waste Linen/sewing and admin/income office services by a multi-skilled, multi-disciplinary workforce.
1. To monitor directly the delivery and performance to services standards, of both in-
house and contracted services, initiating necessary remedial action which may involve the use of persuasive, motivational and negotiating skills to ensure
provision of relevant information for service monitoring.
2. To promote Facilities profile in site service developments by proactive
involvement team work and cross service co-operation.
3. To ensure close liaison and fully integrated team working with other Facilities
departments, as well as Ward staff and other service users, to promote a standard
configuration and delivery of services which takes account of service users views.
4. To contribute to the development of Departmental service improvements
supporting the Facilities Management Team in identifying and taking ownership
of Facilities issues across the site.
5. To provide necessary direction in ensuring integration across Hotel and Catering
Services. Main function areas of responsibility to include Housekeeping, Porters, waste, Linen/sewing and Admin/Income office services. Along with the monitoring of the patient meal service in conjunction with the PLACE requirementsCatering leads
6. To ensure application of accurate staff management systems including: absence,
disciplinary and satisfactory time keeping; and having delegated responsibility for
expenditure controls (to include preparation of weekly Pay and Non Pay
expenditure records and presentation of data to inform Performance Management.)
7. To conduct and oversee environmental and cleanliness monitoring surveys on a
regular basis.
8. To manage and ensure that controls are in place for the handling of income taken from the Retail Catering outlets, Car parking and any other income generating services for the Hospital site. Making sure that the Standard Financial standards requirements are adhered to by the Facilities staff involved,
To promote a working environment in which staff are valued, motivated and can positively contribute to the culture and development of Facilities.
1. In conjunction with the Facilities Management team and with Supervisors,
to undertake goal setting and performance management. This will include discussions concerning rosters and allocation/reallocation of work. Along with meeting deadlines regarding the Facilities work plan.
2. To contribute to the development of Facilities Annual Training Plan,
implementing the delivery of the same, undertaking training as required.
3. Undertake, appropriate annual staff appraisals and extension management
and application of the Trusts Appraisal Policy to front line staff.
4. To participate, supporting the Facilities Management team, in the recruitment and
appointment of staff ensuring Job Descriptions and Person Specifications are
regularly reviewed and updated.
5. To take part in required meetings, briefings or training sessions, deputising for
the Facilities Management team, as required.
6. Provide cover in the absence of, and support to the Facilities Management team
to ensure continuity of service delivery.
As directed, take responsibility for implementation of Trust and Departmental Policies and Procedures and propose policy developments to improve the service throughout the Trust, ensuring staff awareness, and monitoring effective take up.
1. To ensure compliance with all Health and Safety Legislation and promotion of safe
working practices are adhered to at all times.
2. To allocate/undertake annual review of existing Risk Assessments and to
allocate/undertake any new Risk Assessments required, ensuring that a central
Facilities Risk Assessment Data Base is maintained.
3. To draft, update and maintain current procedures for the operation of all services
and equipment proposing development/ improvements as necessary.
4. To deputise for the Facilities Management team, as directed, in undertaking
Facilities specific duties outlined in the Trusts Fire and Security Policies.
5. To report and monitor in conjunction with the Facilities Management team,
To oversee, as directed by Facilities management Team, management of stocks and income held in the income office and stores.
1. To prepare, authorise and follow up orders, ensuring stock levels are maintained.
2. To oversee the monitoring of stock levels and usage, along with income taken and the preparation and production of management reports as required by the Facilities management team.
3. To ensure budgetary limits are adhered to and management information on
expenditure is available.
4. To undertake management of routine stocktaking, such as Trust owned linen
stocks, cleaning materials or Materials Management Quarterly Reviews
Person Specification
Qualifications
* Educated to degree level or equivalent
* NVQ Level 3 or above in Customer Care or willing to train to this requirement or have extensive experience in a range of Facilities services
* Food hygiene level 2
* Must be computer literate and able to produce detailed reports
* Health and Safety qualification
* Training Qualification
Experience
* Extensive experience working in Facilities services including management of staff, products and standards
* Knowledge of full range of work procedures, practices and equipment for a housekeeping service to include linen management
* Experience of large scale customer focused service
* Practical employee relations experience, including liaison with Staff Representatives
* Detailed knowledge of operational staff recruitment and management
Skills
* Literacy, numeracy and comprehension skills sufficient to be able to produce written reports and procedures and accurate financial analysis
* Ability to manage and monitor the use of resources
* Ability to prioritise and achieve deadlines
* Ability to motivate, lead and develop individuals and multi-disciplinary teams
* Ability to recommend, implement and promote change and improvements to work activities
* Ability to look across service boundaries in enhancing patient and customer services
* Knowledge of safe working practices and Risk Assessment
* Able to work on own initiative and as part of a multi-disciplinary team
* Keyboard/computer skills: no formal qualification is necessary but the ability to produce memos, letters, reports or notices, set up basic spreadsheets/enter data and operate email would be an advantage
Specific Requirments
* Innovative and enthusiastic
* Confident and assertive to challenge established attitudes and preconceptions
* A motivated, positive, professional approach when dealing with staff and client issues.
* Prepared to be flexible in hours worked and in adapting to changing job specification
* Good standards of communication and interpersonal skills - ability to communicate effectively at all levels
* Ability to influence behaviour and analyse issues
* Understanding of Team Dynamics
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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