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Customer support administrator

Dorking
Gardenscapes Design & Build Ltd
Customer support administrator
Posted: 7 November
Offer description

Operations Administrator

Salary circa 26-28k dependent on skills and experience + company pension

Full time – showroom based – Monday to Friday

Dorking, Surrey RH4 – good public transport route


What’s on offer:

* 28 days holiday (including bank holidays) plus your birthday off
* Company pension
* Friendly, creative team and beautiful studio environment
* Real career growth in a company expanding internationally


Gardenscapes The Organised Heart of a Growing Landscaping Brand with International Ambition.


Are you the kind of person who loves keeping plates spinning, solving problems before they appear, and making things run like clockwork? If so, then this is your moment.


At Gardenscapes, we design and build extraordinary outdoor spaces across Surrey and beyond. And now, as we prepare to expand into new regions, including plans to reach international locations, we’re building the team that will keep our operation strong, steady, and exceptional.

This is not a front-desk job. It’s a central, operational role that touches every part of the business; from managing new client enquiries to coordinating site visits, tracking designs, and keeping communication flowing between our designers, landscapers, and clients.


As we grow our presence both in the UK and abroad, this role will evolve offering real career progression for someone who wants to grow with a thriving, design-led company.


Your day might include:

* Taking new enquiries and ensuring every potential client gets a warm, professional first impression
* Coordinating meetings, site visits, and timelines between design and build teams
* Managing diaries and communication for the Director
* Tracking design progress, client updates, and supplier communication
* Keeping the design studio running smoothly - organised, tidy, and on-brand


You’ll thrive if you:

* Have strong admin or PA experience (ideally in construction, design, or a service-based business)
* Are naturally organised and take pride in attention to detail
* Communicate clearly and confidently in both written and verbal form
* Love variety and can keep calm when things get busy
* Have solid IT skills and enjoy finding better ways to work


If you want to work somewhere where your organisation matters, and your work keeps a great company moving, then send your CV and a short cover letter to outline why you would be perfect for this role.

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