Overview
To act as an Account Director in the best interests of the company. To proactively manage affinity client relationships at a senior level, optimising income, profitability and growth for both Gallagher Retail and the partner. Participate in selected new business opportunities and contribute towards the future development and strategic direction of Retail Partnerships. How you'll make an impact Create a strategic plan in respect of each partner regularly evaluating performance, lead volume and revenue against budget. Ensure all relationships are governed by appropriate contracts and IAR agreements Ensure that all existing affinity partners are maintained and create annual growth plans. Deliver sales plans and QBRs Responsible for on-boarding new affinity partnerships ensuring appropriate SLAs are agreed and appropriate contracts are in place. Proactively seek to identify new opportunities to promote existing products via new, or emerging channels, or new partners. Take forward any new business opportunities and building and updating a pipeline plan Build a strong network within Gallagher retail to identify new opportunities. Work with marketing in the pursuit of positive PR and news stories to raise the external profile of Gallagher in a positive manner. Liaise with Brand Partners customer experience manager and negotiate with partners to improve processes/procedures for mutual benefit. Create annual budget plans and ensure income targets are achieved for all affinity partners. Monitor and report on partner profitability within agreed timescales Act as the principle contact point within Brand Partners for all affinity partners. Contribute towards other key initiatives to grow Gallagher revenue and profit Maintain a strong knowledge and awareness of the personal lines insurance market, regularly monitoring market trends and changes, and identifying new, or emerging opportunities Manage and develop any direct reports Undertake additional senior duties and responsibilities that may reasonably be expected with the role Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business. Take all reasonable steps to ensure the part of the business for which you are accountable for demonstrably complies with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business. If shortcomings are identified, take responsibility for remedial action planning, and action in conjunction with the relevant experts within the firm About You Experience in business development and/or relationship management at a senior level, preferably in personal lines and a contact centre environment. Previous experience in a management position, comfortable at creating sales plans and working to targets. Strong analytical skills linked to budget management and control. Demonstrates innovative ideas based on industry activities/trends Tactical negotiation and influencing experience with internal/external stakeholders Demonstrated rapport-building experience with internal/external stakeholders Evidence of effectively prioritising risks to manage concurrent workflow Identify potential problems and sought advice/consultation when required Robust knowledge of personal lines insurance Works to deadlines in accordance to TOM (Target Operating Model) Able to quickly grasp and interpret salient information internal/external to maximise growth opportunities Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…