Role Overview
The role holder will perform a critical role across the Business Connectivity portfolio for the Exchange closure programme supporting the Exchange Closure Product Manager team lead. Exchange closure is a strategic BT Group and Openreach programme supporting major cost benefits and efficiencies. It is also a complex programme that requires significant co-ordination across the BT organisation with the focus of delivering to the industry timelines and minimising negative customer experience impact through the creation to seamless migration journeys. The Business connectivity portfolios represent a total of c.£700M revenue p.a. to BT business and provide the core foundations to BT Business "better on BT" strategy. The role offers a unique opportunity to play a critical role in driving the simplification and transformation of the Business connectivity portfolios underpinning BT Group exchange closure efficiency programme.
What you'll be doing
Supporting the exchange closure programme across multiple Business Connectivity portfolios (excluding broadband), ensuring strategies, processes, and capabilities are in place. Manage existing product sets in-life, optimising consumption and cost base, and overseeing migration plans to next-generation platforms. Collaborate with networks, digital teams, and product owners to deliver efficient migrations and minimise customer disruption. Maintain product and service matrices, identify gaps in viability and Lead-to-Cash journeys, and ensure compliance with operational and financial controls. Monitor billing accuracy, capacity planning, and service integrity, resolving issues such as incorrectly badged services and token utilisation. Define and mobilise product projects, secure funding through AIP, and coordinate delivery activities including OSS trials and capability enhancements.
Experience and Skills
Proven ability to manage complex product exit or migration initiatives, ensuring smooth transitions and minimal customer disruption. Strong understanding of product lifecycle management, planning, and execution, including aligning processes and capabilities. Deep understanding of Internet technologies, Ethernet-based services, and broader technology trends that influence product design and delivery. Ability to evaluate trade-offs, risks, and recommend investment strategies that deliver business outcomes across multi-functional areas. Skilled at engaging with subject matter experts and stakeholders across portfolios to drive successful outcomes. Recognised expertise with experience in representing the organisation in industry forums and engaging with customers at a strategic level.
About BT
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
Benefits
* Annual on target bonus 10% (based on both personal and company performance)
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
* 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
* 2 weeks carer's leave
* From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
* Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
* Life Assurance (4 x life cover pay)
* Exclusive colleague discounts on our latest and greatest BT broadband packages
* 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
* My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
* Discounted EE TV including TNT Sport and the NOW Entertainment membership.
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
* Volunteering days so you can give back to your local community.
* Brand new electric vehicle salary sacrifice arrangement, known as 'My EV.'
* 24/7 private virtual GP appointments for UK colleagues
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