Patient Services Manager | Private Hospital | Sutton| Full time | Permanent | 37.5 hours per week | Competitive basic salary + excellent benefits
Spire St Anthony's Hospital, Sutton has an exciting opportunity for an experienced manager/supervisor to join our Patient Services team on a full time and permanent basis.
Spire St Anthony's Hospital, takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.
Reporting directly to the Operations Director, as Patient Services Manager you will be responsible for providing clear, professional leadership of, customer facing and service functions throughout Spire St Anthony's Hospital.
You will also ensure that key stakeholders are fully supported across all administration, customer facing and service functions.
The role will involve being 'hands on' when required to support the ongoing delivery of customer facing services.
Working Hours: Monday - Friday 9 am to 5 pm (with flexibility to support your teams)
Contract Type: Permanent, Full-time
Duties and Responsibilities (include but are not limited to)
* Provide clear leadership in the operation and delivery of administration functions which includes but not limited to Reception areas, Porter/Concierge service, Medical Records and Medical Secretaries ensuring they perform to the required commercial, corporate and professional standards; inspiring teams to provide world class customer service excellence
* Improve operational processes and ensure regulatory changes are effectively implemented across departments ensuring standards are met and delivery of key performance indicators
* Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours
* To be ultimately responsible for the personnel management of your teams, including recruitment, training, Enabling Excellence, sickness recording, annual leave, health and safety and performance management including compliance with DSE assessments and manual handling requirements
* To monitor team service levels adjusting and reallocating of resource (such as staff) as required to meet the demands of the business
Who we're looking for
* Good standard of secondary education with demonstrable literacy, numeracy and IT skills
* Track record of successful people and process management, ideally in a multi-functional environment
* Relevant supervisory qualification and previous experience working in the healthcare industry or a similar customer orientated organisation is desirable
* Demonstrated ability in problem solving and process improvements skills
* Ability to understand key business processes and complex business issues
* Ability to work with complex patient and finance administration systems and telephony systems
* Demonstrated ability in people management to deliver a plan of activity through direct reports
* Ability to work effectively in an organisation where matrix management is key to success
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
1. 35 days annual leave inclusive of