Alcombe Vets are looking for a dedicated individual to join the team as a Veterinary Receptionist. No two days will be the same in this exciting role, which is ideal for someone enthusiastic about a new challenge and the chance to work alongside our amazing team Duties Booking, cancelling, and changing appointments Dealing with enquiries via email, telephone and in person Processing and recording payments Completing the end-of-day reconciliation procedures Dispensing medications/prescriptions Keeping client/patient records up to date Maintaining stock levels Dealing with incoming and outgoing post Ensuring the reception area and consulting rooms are always kept clean and tidy. Promoting and signing new patients to our Health Care Plan Educating Clients with Preventative Health Care and Insurance FAQs Why join us? Alcombe Vets Osterley is a well-established first-opinion practice in the heart of a vibrant neighbourhood. The Osterley branch is easily accessible, with excellent transport links (the closest station is Osterley), and just a short walk from local cafes. We take great pride in our loyal and dedicated client base and the strong relationships we’ve built with them. Additionally, we support charitable initiatives and regularly work with organisations like Cats Protection and other local charities, providing care for pets in need. We are a 1 Vet, 1 RVN team and are looking for a full-time receptionist to join us. No two days will be the same in this exciting role, which is ideal for someone enthusiastic about a new challenge and the chance to work alongside our amazing, close-knit team. Your shift pattern You will work 8:30 am - 5:30 pm, 40 hours per week, Monday – Friday, with 1:4 Saturday mornings taken back as TOIL. In addition to a competitive salary, you will benefit from: 6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care £0 - £0 a year Up to £25,484.71 DOE