East Suffolk Council, Melton, Suffolk IP12 1RT or Lowestoft, Suffolk NR33 0EQ £30,559 - £33,366 per annum 37 hours per week Fixed term for 2 years East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We currently have two vacancies within the Procurement and Contract Management Team as a Contract Monitoring Officer. Your role This is an exciting opportunity to work as part of the Contract Management Team, to support improvement for East Suffolk’s Waste and Street Scene service with our key partners. The purpose of this role is to support the Contract Managers for Waste and Recycling and Public Realm to improve the delivery of key services for residents and visitors of East Suffolk. Contract Monitoring Officers are a key interface between residents, the council and our contractors ensuring that the contract is delivered effectively and encouraging public engagement to maximise opportunities to improve waste reduction, recycling and street cleanliness. What you will need The ability to communicate clearly and confidently at all levels, with internal and external customers. You will have sound knowledge of Microsoft packages plus an awareness of the importance of confidentiality and data protection. Exercising initiative and professional judgement in carrying out duties within the Council’s policies and procedures along with the ability to work to tight and conflicting deadlines is essential. You will be educated to degree level or have 3 years relevant experience, with experience of delivering services to the public, including investigating and resolving complaints. If you think you have what it takes to be successful in this role, even if you don’t meet all of the essential requirements, please apply. We would appreciate the opportunity to consider your application. Why work for us? East Suffolk Council is a great place to work, offering a wide range of benefits to our employees. Find out why we’re so proud of East Suffolk Council by watching our video " Why Work for East Suffolk Council ", where our staff explain why they think it’s such a fantastic place to work. Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. For more information, please see our benefits brochure (pdf). For more information For an informal discussion regarding this post, please contact Amy Moye by emailing a my.moye@eastsuffolk.gov.uk. Closing date: 11.30pm, 24 July 2025 Interview date: 4 or 5 August 2025 How to apply Step 1 - Read the advert and the Job Description and Person Specification (Word). Step 2 - Complete the Supporting Statement template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CV’s are not accepted. For more information, visit the How to Apply section of our Career Site. East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0