Overview
Venue Operations Manager – Musselburgh Racecourse, in partnership with Heritage Portfolio. Lead and deliver exceptional operations across both race day and non-race day events, reporting to the General Manager.
Location: Musselburgh. Salary: £34,000 per year + up to 10% bonus + excellent Sodexo benefits. Working pattern: Monday - Friday with occasional evenings and weekends in line with race days.
What you’ll do
* Ensure the venue is fully operational and maintained to high standards for all race day events.
* Maintain strict quality control, hygiene, and Health & Safety in line with Heritage Portfolio standards.
* Communicate service offerings clearly to clients, customers, and internal stakeholders.
* Lead operational meetings with racecourse clients to ensure consistent excellence and promote the MRC brand.
* Foster collaborative relationships between Heritage Portfolio and Musselburgh Racecourse stakeholders.
* Drive innovation in service and food delivery to enhance reputation, client satisfaction, and revenue.
* Manage financial performance, including budgeting, forecasting, cost control, stock management, and reporting.
* Recruit, train, and develop staff, promoting productivity through effective scheduling and a positive work culture.
* Uphold contractual obligations and represent Heritage Portfolio at senior management meetings.
* Ensure security of premises, stock, personnel, and customers, delivering KPIs and targets for events.
What you bring
* Strong financial acumen with the ability to interpret and communicate P&L data.
* Passionate about the catering industry, aware of current trends and market developments.
* Proven experience in high-volume catering environments.
* Excellent communication skills, confident in presenting to clients and colleagues.
* Highly organised with advanced planning capabilities.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Strong leadership skills with the ability to motivate diverse teams.
* Experience and understanding of events costing and event design.
* Ability to identify and capitalise on revenue growth opportunities.
* Skilled at working accurately under pressure and meeting strict deadlines.
What we offer
Joining Sodexo means being part of a team that values you and supports your growth. In addition to competitive compensation and benefits, you’ll have access to:
* Unlimited access to an online platform offering mental health and wellbeing support.
* Employee Assistance Programme with legal and financial advice, and personal support resources.
* Free health and wellbeing app with rewards, including 24hr virtual GP access.
* The Sodexo Discounts Scheme and prepayment cashback card.
* Money Insights and financial benefits via Salary Finance.
* Retirement planning and death-in-service benefit.
* Learning and development tools and career growth opportunities.
* Cycle to Work Scheme and Volunteering Opportunities.
* Flexible and dynamic work environment, full training, and protective uniform supplied.
Ready to be part of something greater? Apply today.
About Sodexo
We are the global leader in services that improve Quality of Life, operating in 55 countries and serving over 100 million consumers daily across On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services. We are committed to being an inclusive employer and encourage applications from diverse backgrounds. We support Employee Networks and are a Disability Confident Leader employer.
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