Lead Administrator Salary£38,000 LocationMilton Keynes As Lead Administrator at Amplius, you will play a key role in supporting the Operational Support Manager to deliver efficient, high-quality responsive repairs and empty homes services. You will ensure smooth administrative support across the Response service, enabling a seamless customer experience, while also line managing colleagues and helping to develop and strengthen the service for its ongoing future success. Salary: £38,000 per year Contract: Permanent, full time Your week : 36.25 hours Monday Friday 8.45am 5pm Location : Hybrid with a weekly presence in our Milton Keynes office Snapshot of your role Lead and support a team of administrators across empty homes and responsive repairs Act as the key contact for administrative queries within Amplius Use the scheduling system effectively to manage appointments and daily activity Resolve same-day issues and handle escalated queries with clear guidance Ensure records, job closures and bookings are accurate and up to date Identify service pressures, report inefficiencies and support training and improvements What youll need to thrive in this role Strong understanding of housing repairs and building maintenance Proven experience leading teams in a customer-focused environment Confident in scheduling works and managing delivery of programmes Skilled at prioritising, adapting and taking ownership of outcomes Able to analyse data to drive service improvements Organised, resilient and collaborative, with strong problem-solving and relationship-building skills Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 12 March Interviews: 19 March We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.