The Opportunity The Herbert Smith Freehills Business Finance team works closely with management, practice groups, partners and business services teams to assist the business in driving its strategy, profitability, cash flow and growth. Business finance safeguards the integrity of the firm's finances and plays a key role in mitigating financial and business risks such as foreign currency risk. The team provides robust financial information internally and externally to enable decision making, effective operations and to help the firm meet its client and statutory requirements. As a member of the finance team, you will play a critical role in the firm's success. Key responsibilities The role of the Practice Operations Executive is to coordinate the billing process in Practice Groups. This includes liaising between lawyers and Practice Group support teams in invoice preparation and then final issuance of the invoice working with the Revenue team as needed. Key tasks include chasing timesheets, narrative time entry remediation, editing of bills, coordinating write-offs and discounts, collating bills and narratives in their final form as per firm policy and process, managing alternative pricing arrangements and cross-border invoicing. The role will work closely with PEs and PTAs for their assistance with billing admin throughout. The revenue aspects of the role will include the creation of pre-bills, producing final invoices and bill cover letters, working with the Revenue and Matter Management teams on matter setup and posting final invoices onto the system as per firm policy and process. The Practice Operations Executive will have the following duties but not limited to: Providing support to the business ensuring a streamlined process to include: time capture, narrative edits, matter set up and remediation from "ready to bill – through to invoice production". Using software including Firm applications like Timesheet Writer as needed to manage the narrative remediation process. Drafting & producing invoices providing complete support throughout. Dealing with internal and external queries regarding invoices and the working capital profile, liaising with lawyers and the Revenue team. Understanding clients' billing and collection processes and ensuring that invoices are produced, submitted, and collected in a manner which is appropriate for the Firm and client, which facilitates payment with minimum queries and time delay. Utilising Service Now for the entry and tracking of tasks required of the Revenue Team, including on occasion those from overseas. Providing support to the Revenue Team Helpdesk, fielding queries, and providing assistance to the business as needed. Liaising with partners and associates regarding queried debts, unpaid invoices, escalating as required to Revenue Managers. Running revenue related reporting for stakeholders as needed. Adhoc revenue related tasks as required. Qualifications, skills and experience Excellent customer service orientation skills Competent IT skills, good working knowledge of Word, Excel and Outlook Suggests new ideas or ways of doing things in a confident, constructive and sensitive way Behavioural Competencies Enjoys working as part of a team in a forever changing environment Enjoys being challenged and contributing with innovative ideas Attention to detail with a high level of accuracy Excellent communication skills Deadline focused and able to deliver within tight deadlines Ability to cope with conflicting demands and meet deadlines Exceptional communication and problem-solving skills are essential Promotes a collegiate environment, good team morale and a spirit of co-operation Inspires a learning and progressive environment through leading by example Ability to establish professional credibility Ability to use initiative and be pro-active; with a positive approach to ensuring the demands of the department are met Ability to work in a challenging environment Enjoys working in a fast moving and changing environment Team Business Finance Working Pattern Full time Location London Contract type Permanent Contract Diversity & Inclusion We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.