Senior Application Support Engineer (Java, PL/SQL)
We are seeking a Senior Application Support Engineer to support and evolve complex, business‑critical systems. In this role you will take ownership of technical challenges within a legacy environment and drive stability, performance, and continuous improvement.
Position Description
As a Software Engineer you will work closely with stakeholders to resolve issues, enhance existing applications, and contribute to long‑term lifecycle planning. You will deliver small‑to‑medium enhancements end‑to‑end, drive modernization, and help shape resilient, future‑ready solutions.
This is a hybrid position based in Liverpool with occasional travel and requires UK Security Clearance or eligibility to obtain it.
Your Future Duties And Responsibilities
* Investigate and resolve complex incidents and service requests using ServiceNow.
* Lead and improve root cause analysis, implementing long‑term fixes.
* Develop and enhance Java‑based applications and internal tooling.
* Deliver and own end‑to‑end software features from requirements to deployment.
* Optimize and automate processes using PL/SQL and continuous service‑improvement initiatives.
* Collaborate and support cross‑functional teams to maintain system stability.
Required Qualifications
You will have strong experience in software engineering within support or production environments and the following skills:
* Strong experience with Java development.
* Proficiency in PL/SQL for database development and optimisation.
* Experience using ServiceNow for incident and service management.
* Good understanding of ITIL principles and support environments.
* Proven ability to troubleshoot, analyze, and resolve complex technical issues.
* Experience working with legacy systems and driving continuous improvements.
Benefits: competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching). CGI is an inclusive employer and is committed to diversity and support for the Armed Forces community.
J-18808-Ljbffr