Job Description
Front Office Manager - Aberdeen, Aberdeenshire
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\nMercure Aberdeen Caledonian Hotel
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Salary: £27,000 - £29,000
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Location Description
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Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.
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Job Description
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We are looking for a diligent Front Office Manager to join and lead our Front Office team. Someone who epitomises trust and reliability, assuming ownership of front desk operations with innovation and adaptability. Their commitment to guest service excellence resonates in their approachable leadership, fostering team loyalty through integrity and an unwavering pursuit of high standards. They adeptly oversee diverse reception tasks, showcasing unwavering dedication to exceptional service and ensuring seamless guest experiences during their stay.
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Key Responsibilities:
\n• Evaluate and action guest feedback to ensure positive and consistent service results
\n• Consistently focus on ways to improve and drive customer service standards within your department
\n• Manage and coach all reception/front office team members to ensure brand/company standards are adhered to at all times
\n• Understand and review brand standards to ensure your department is compliant at al...