Data Engineer / Technical Support Engineer – Client Facing (Remote – UK)
Location: 3 days per week in the office (Office in Birmingham, UK)
Contract: 6-Month Contract
Rate: £400 per day – Inside IR35
Role Overview:
We are looking for a highly motivated and technically proficient Data Engineer or Technical Support Engineer to join our team. This is a dynamic client-facing role where you will work closely with our customers to troubleshoot and resolve complex technical issues related to the Prophecy IDE and its integrations with third-party tools. You’ll be working with a cutting-edge data integration platform while providing best-in-class support to customers using our solutions in mission-critical environments.
You will be working alongside a team of talented engineers who share a passion for solving complex challenges. Your role will allow you to have a direct impact on the future of data engineering, contributing to the innovation of our product and ensuring its continued success in the market.
Key Responsibilities:
* Troubleshoot and resolve complex customer issues related to the Prophecy IDE and its integrations.
* Assist with third-party integrations and troubleshoot issues across customer environments.
* Reproduce customer bugs in both production and sandbox environments to identify root causes and build documentation.
* Communicate effectively with customers, setting clear expectations and delivering timely solutions.
* Provide proactive suggestions to improve performance and efficiency in customer environments.
* Document solutions, create knowledge articles, and maintain company documentation.
* Serve as a customer advocate, ensuring their needs and concerns are effectively communicated and resolved.
* Coach and mentor junior team members as necessary, helping them develop technical skills and grow within the company.
* Develop deep expertise in IDE’s architecture and administration to provide the highest level of support.
Required Skills and Qualifications:
* 4+ years of experience in troubleshooting and supporting B2B enterprise applications.
* Advanced knowledge and hands-on experience with Spark.
* Experience building, maintaining, and debugging DBT pipelines.
* Strong proficiency in developing, monitoring, and debugging ETL jobs.
* Deep understanding of SQL and experience with Databricks, Snowflake, BigQuery, Azure, Hadoop, or CDP environments.
* Hands-on technical support experience, including escalation management and adherence to SLAs.
* Familiarity with CI/CD technologies and version control systems like Git.
* Expertise in cloud, on-prem, and hybrid architecture setups.
* Excellent communication skills, both written and verbal, in English.
* Strong problem-solving skills and ability to break down complex technical concepts for stakeholders.
* Entrepreneurial mindset, thriving in a fast-paced, unstructured startup environment.
* A Bachelor’s degree in Computer Science or a related field (or equivalent experience).
Preferred Qualifications:
* Full-stack data platform knowledge.
* Experience working with OAuth/OIDC and IAM technologies.
* Familiarity with Grafana, Datadog, or similar monitoring tools.
* Prior experience developing pipelines in Prophecy IDE.
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2508-355607
Salary: Up to £400 per day
Salary per: day
Job Duration: 6 Months
Job Start Date: 01/09/2025
Job Industries: Data
Job Locations: Greater London
Job Types: Contract
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