Customer Insights Manager / Customer Analytics Manager
Contract: 3 Months (with the potential to take permanently thereafter)
Rate: £500 per day (Inside IR35)
Location: Milton Keynes or Manchester (1 day per week onsite)
Overview
We are supporting a leading consumer-focused organisation in hiring an experienced Customer Insights / Analytics Manager on an initial 3-month contract. This role will focus on delivering end-to-end customer insight generation, helping drive data-led decision making across the business.
This opportunity is being shared ahead of wider agency release, offering an early chance to engage with the hiring team.
Key Responsibilities
* Lead end-to-end customer insight generation, from data extraction through to actionable recommendations
* Build and deliver high-quality dashboards and visualisations using Power BI
* Work within a DataBricks/data warehousing environment to access and model large datasets
* Conduct customer segmentation analysis to inform business strategy
* Design and analyse market research and customer surveys
* Translate complex data into clear, commercial insights for stakeholders
* Collaborate closely with both business and technical teams
Required Skills & Experience
* Strong hands-on SQL skills (essential)
* Proven experience with Power BI (dashboard development and data modelling)
* Experience working with DataBricks or similar data warehousing environments
* Solid background in customer analytics, insights, or market research
* Experience in survey design and segmentation analysis
* Background in a consumer-facing business (ideally eCommerce)
* Strong communication skills with the ability to engage non-technical stakeholders
* A steady, reliable contractor who can quickly add value