The Company
A well-established and highly regarded name in the precision engineering and CNC machinery sector, this organisation is known for supplying high-quality equipment across the UK, as well as delivering exceptional after-sales service. With strong supplier relationships across South Korea, Taiwan, Japan, and Europe, this company combines global partnerships with a close-knit, family-feel culture.
As they continue to grow and improve service delivery, they are looking to appoint a Spares Coordinator to strengthen their team and support both customers and engineers with efficient, accurate spare parts handling.
Role Overview
Youll be responsible for managing all spares-related enquiries, working across teams including Service, Engineering, Sales, Finance, and Stores. The aim is to provide excellent service, generate revenue, and add real value to the customer experience.
Youll be the key contact for internal and external stakeholders needing spare parts whether under warranty, post-warranty, or engineer support and will manage the full cycle from enquiry to dispatch.
Main Responsibilities
1. Handle all incoming spares enquiries from customers (via phone, email, and website).
2. Work closely with suppliers, internal t...