Job Description
****This role is suited to a new grad with a good technical mind and one year of experience *****
Just in! A leading international professional services firm is seeking a Knowledge & Systems Executive to join its Research & Knowledge Services team. This is an excellent opportunity to join a collaborative and forward-thinking environment where knowledge, insight, and technology play a key role in delivering high-quality work for clients. This role will focus on the day-to-day maintenance, governance, and optimisation of the organisation’s intranet and knowledge systems, ensuring colleagues across the business can easily access accurate and up-to-date information.
Key Responsibilities
* Maintain and update content across the organisation’s knowledge platforms and intranet systems.
* Carry out governance, reporting, and administrative tasks across research and knowledge tools.
* Support and troubleshoot systems in collaboration with colleagues across the Knowledge team and IT.
* Respond to support requests from colleagues across the business in a professional, timely, and accurate manner.
* Assist the Research & Knowledge Services team in handling requests received through the central helpdesk.
* Utilise research, knowledge management, and current awareness tools to support internal teams.
Skills & Experience
* Strong working knowledge of SharePoint, Microsoft Teams, and HighQ, gained through practical experience or training.
* Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Experience with Power BI, Power Apps, or audio/video editing software would be beneficial but is not essential.
* A customer-focused mindset, ideally developed in a service-oriented or internal support role.
* Excellent attention to detail with a methodical and analytical approach.
* A willingness to develop technical skills and learn new systems.
To be considered for this role, you need to be located in the UK with the necessary paperwork in place