Overview
We are seeking a senior, delivery focused leader to head up this critical income and debt service at a time of significant change. As Head of Sundry and Adult Social Care Collection, you will lead the strategic and operational delivery of sundry debt and Adult Social Care collections. This role will play a key part in the transition of these services into the Revenues and Benefits portfolio, helping to align the service, strengthen controls and embed consistent, high performing collection practices across your portfolio. You’ll drive performance, maximise income, modernise collection and recovery processes as well as lead and motivate a large workforce through the improved use of data, digital solutions and strong financial governance. You’ll ensure our customer journeys are exemplary and that the service provides best value to the residents and businesses of Birmingham. You will bring:
Qualifications
* Senior leadership experience in collections, debt recovery or income services
* A strong track record of improving performance and delivering service transformation
* Experience managing complex budgets and leading large teams
* Confidence working through organisational change
* A customer-focused, data-led and commercially minded approach
Opportunity
This is a fantastic opportunity for either an experienced Head of Service, or someone looking to make that next career step. You’ll also be an integral part of the service senior leadership team and contribute to the overall running of the service.
Diversity and Equality
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Benefits
In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.
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