Job Description
Chief Operating Officer (COO)
Location: UK (Hybrid – Amersham / Remote)
Compensation: Competitive salary + meaningful equity
Type: Full-time | Executive Team
About fulfilment.com
Fulfilment.com is on a mission to make the 3PL industry better for brands and providers.
We are entering a major growth phase — expanding our team, product capabilities, and global reach. Now, we’re looking for an exceptional Chief Operating Officer (COO) to help us scale with precision and pace.
The Role
As COO, you’ll be the operational foundation of fulfilment.com — translating our strategy into execution across Account Management, Marketing, and Operations (including Finance and People).
You’ll work directly with the CEO to drive revenue growth, operational excellence, and customer success. This is a hands-on, high-impact role where you’ll shape the next chapter of a fast-growing business.
What You’ll Do
1. Drive commercial performance — lead account management and customer success to maximise renewals, upsell, and retention.
2. Align growth & delivery &mdash...