About the roleAs a technician 2 to join our growing Configuration team, responsible for providing efficient IT configuration services. The ideal candidate will be competent at component level, self-sufficient, and able to manage workloads within set timelines.
Tell me more, tell me more We are seeking a customer-focused and technically skilled Tech Bar End User Support Analyst to join our dynamic IT support team at AZ Macclesfield. This role is pivotal in delivering high-quality, face-to-face technical support to end users via our Tech Bar and floor-walking services. You will be the first point of contact for IT-related issues, ensuring a seamless and professional customer experience.
Shift: Monday to Friday (37.5 hours) - 9:00 AM to 5:30 PM
Location - Middlewood Court Silk Road Business Park - Macclesfield SK10 2NA
Contract Duration - 3 months
Roles and Responsibilities:
1. Provide face-to-face technical support at the Tech Bar and through proactive floor-walking.
2. Deliver exceptional customer service, maintaining a high level of professionalism and empathy.
3. Troubleshoot and resolve issues related to Windows 10, Office 365, Microsoft Teams, and Outlook.
4. Support Lenovo desktop and laptop hardware, including setup, configuration, and maintenance.
5. Assist with Apple macOS and iOS support as needed.
6. Deploy and configure mobile devices, including using MS Intune.
7. Uti...