Company Description
Salary: £13.86/hour
Applicants with current right to work in the UK
What is in it for you:
* ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
* Free night stays in our UK hotels (T&Cs apply)
* Hotel discounts for your friends and family
* Training & Development
* International career opportunities
* 28 days holidays per year (up to 33 with length of service)
* Support your wellbeing in your professional and personal lives
* Recommend a Friend Incentive
* Pension Scheme
* Cycle to work scheme
* Complimentary staff meal
* Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality.
Job Description
As our next Front Office Supervisor, you...
* Are reliable and engaging with team and guests.
* Demonstrate the essence of creating an exceptional guest journey.
* Are committed to taking care of the guests from arrival to departure.
* Provide guidance and support to the Reception team, helping them achieve their potential and departmental objectives.
* Assist in effectively running front office operations with a hands-on approach.
* Help guests and create positive experiences.
* Are confident in all aspects of guest relations, including those requiring special attention.
* Maintain strong working relationships and communicate effectively with all departments.
What you will be doing:
* Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
* Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
* Ensure employees are informed daily about priorities to personalize service.
Qualifications
Your experience and skills include:
* A service-focused personality is essential.
* Previous experience in a similar leadership role is an asset.
* Prior experience working with Opera Cloud.
* Strong interpersonal and problem-solving abilities and the ability to lead by example.
Additional Information
Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests by connecting hearts from arrival to farewell.
Whether it's a job, a career, or a calling—whatever brings you here, we have something for you!
If you believe you are the right candidate for the role of Front Office Supervisor, please click ‘Apply’ now! We’d love to hear from you!
One more thing…
By working at Ibis Edinburgh Centre South Bridge, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.
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