ABOUT MAX MARA FASHION GROUP
Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.
Job Description: Luxury Sales Consultant – MaxMara Department Store Locations
We are currently seeking sales consultants for the MaxMara Department Store locations in central London.
> Country: United Kingdom
> Region: London
> Contract type: Permanent
> Availability: Full Time
> Years experience: One year experience is a premium.
> Starting date: Immediately
> Language: Mandarin & Conversational English.
Main Responsibilities:
* Assists the customers in accordance with the Brand philosophy, service and quality standards
* Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
* Clientele activities
* Ensure that all merchandise is properly displayed and organized;
* Maintain and update professional and technical knowledge;
* Delivers excellent service to ensure high levels of customer satisfaction;
* Deals with customer queries and complaints;
* Acts as ambassador of the customer-centric logic within the store;
Profile:
The ideal candidate will:
* Have Mandarin as a first language.
* Demonstrate good conversational English.
* Have relevant experience in luxury retail.
* Develop and maintain strong client relationships.
* Ensure each customer receives a consistent and professional service
* Be motivated to achieve personal and team goals and have worked to KPI's
* Continuously maintain high standards.