Job Description
Customer Care Partner
\n\n
Salary: Up to £27,000 per year
\nDepartment: Customer Experience
\nReports to: Customer Experience Manager
\n\n
About Family First Day Nurseries
\n\n
At Family First Day Nurseries, we are transforming early years education through strategic innovation and market leadership. As one of the UK’s largest nursery groups, we are dedicated to empowering children, supporting families, and developing exceptional talent within our teams. With a focus on excellence, innovation, and sustainable growth, we aim to deliver outstanding care and education.
\n\n
About the Role
\n\n
As a Customer Care Partner, you will play a key role in delivering an exceptional experience for our families and internal teams. You’ll be the first point of contact for enquiries, feedback, and support, ensuring that every interaction reflects our values of care, professionalism, and integrity.
\n\n
You will work closely with area managers, nursery teams, and other departments to provide timely, empathetic, and effective responses to families, helping us maintain our strong reputation for outstanding service across all our nurseries.
\n\n
Please note that this role is hybrid, and the successful candidate will b...