Hospitality Manager – The Winemakers Pub & Balfour Winery Location: Kent (Goudhurst & Staplehurst) Reports to: Operations Director Salary: Up to £40k Bonus Benefits Contract Type: Full-Time Start Date: ASAP / Negotiable About Us Balfour Hospitality is all about creating extraordinary experiences through food, drink, and storytelling. Our newest venture, The Winemakers Pub, is a premium dining destination in nearby Goudhurst, blending locally sourced British fare with our celebrated Balfour wines. With four boutique rooms and a guest journey designed to delight, this is the newest chapter in the Balfour story: a place for both locals and visitors to enjoy exceptional hospitality. Alongside the pub, Balfour Winery in Staplehurst continues to host tastings, tours, and events, offering guests a chance to explore our award-winning wines. The two sites work in harmony, and this role will connect them through leadership, service excellence, and unforgettable experiences. We are looking for a hands-on, experienced Hospitality Manager to lead and grow our newest dining operation, working closely with the winery team to deliver seamless service, memorable events, and a warm, professional guest experience. The Role This is primarily a pub-focused role (roughly 4 days per week at The Winemakers’ Pub) with opportunities to support the hospitality team at the winery. You will: At The Winemakers’ Pub: Launch, manage, and develop our newest dining venue, ensuring a standout guest experience from food and drink to boutique room stays. Lead front-of-house operations, working closely with your deputy to inspire the team and maintain high service standards. Coordinate food and wine service to showcase Balfour wines alongside modern British pub cuisine. Including wine tastings. Take ownership of boutique room operations, including housekeeping, check-in/check-out, and guest service. Support marketing and events initiatives to grow the pub’s profile and community presence. At Balfour Winery: Support the delivery of hospitality across The Winemakers’ Kitchen, Cellar Door, tastings, tours, and other hospitality experiences that connect guests to our wine and story. Support the planning and delivery of private and corporate events. Act as a visible, knowledgeable ambassador of the Balfour brand, linking the pub and winery experiences seamlessly. This is a hands-on, guest-facing role ideal for someone with food and beverage managerial experience, a flair for hospitality, and a passion for creating new and exciting guest experiences. Key Requirements Proven experience managing hospitality operations, preferably in a premium food, beverage, or boutique accommodation setting. Strong leadership skills with the ability to motivate, coach, and develop a team. Excellent organisational skills A passion for delivering memorable guest experiences and an interest in wine and food. Hands-on, solutions-focused, and able to work independently to grow a new operation. Wine knowledge (WSET Level 1 or higher) is a plus, or strong willingness to learn. What We Offer The opportunity to launch and lead a brand-new dining destination within an award-winning hospitality group. Exposure to both pub and winery operations, with scope to shape and grow the guest experience. Career progression opportunities within a growing and ambitious business. Wine and hospitality training, plus staff discounts on wine, food, and accommodation. A supportive team and a beautiful working environment in the Kent countryside. How to Apply Please send your CV and a short covering letter explaining your interest in the role to Lee Hart, Operations Director, lee@balfourhospitality.com. Applications will be reviewed on a rolling basis. Balfour Hospitality is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, hope@balfourhospitality.com with any requests.