Join to apply for the Automotive Helpdesk Technician role at The AA
Salary: £35,000 per annum plus benefits
Hours: 36.25 hours per week
Shifts: between 0700 – 2000, Monday to Sunday
Location: Oldbury - on site
About the Role
Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor, you’ll be part of a growing team providing expert advice to customers via telephone. You will be the go-to expert for telephone fixes and support the business by sending patrols only where needed.
Responsibilities
1. Be the first point of contact for members, providing technical support, advice, and repair fixes that may not require emergency patrols.
2. Communicate effectively to resolve breakdowns efficiently.
3. Use in-house systems to record customer data and incident details accurately.
4. Deliver top-class customer service, ensuring clear and simple communication.
Requirements
1. Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or equivalent, with substantial experience in the Motor Vehicle Repair Industry.
2. Problem Solver: Ability to utilise technical expertise to resolve issues and get customers moving again.
3. Excellent Communicator: Capable of explaining complex technical information simply and effectively.
4. Flexible: Willing to work outside normal hours, including weekends, on a roster basis.
Benefits
* Learning and development opportunities.
* 25 days annual leave plus 8 bank holidays.
* Free AA breakdown membership from day 1.
* Discounts on AA products, including insurance.
* Employee discount schemes, including car salary sacrifice and healthcare discounts.
* Work save pension scheme with up to 7% employer contribution.
* Company-funded life assurance.
* Employee Assistance Programme.
We are an equal opportunities employer and welcome applicants from diverse backgrounds. Join us and be part of an inclusive culture where you can be yourself and thrive.
Additional Information
Location: Oldbury, UK
Employment Type: Full-time
Industry: Motor Vehicle Manufacturing, Financial Services, Insurance
Seniority Level: Not Applicable
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