Job role: Operations Supervisor
Location: Nationwide
Employment type: Full Time
Working Hours: Monday to Friday
What’s in it for you…
* 25 days annual leave plus bank holidays
* Option to buy up to 5 additional holidays
* Group Personal Pension Plan
* Career development and progression with the opportunity to earn professional qualifications
* 24/7 access to a virtual GP and mental health support and counselling services
* Cycle to Work scheme
* Discount club – supermarkets, phone bills, gyms and more
* Life assurance cover
* Long service recognition
* Enhanced Maternity Pay
* Paid volunteering opportunities in your community
About the role…
As a Trenchless Operations Supervisor you will work closely with the operational team, managing engineers, technicians, vehicles, plant and equipment to ensure excellent service delivery. You will oversee day‑to‑day activities, ensuring safe, efficient working practices and timely completion of work. You will be responsible for carrying out site audits, monitoring performance and ensuring compliance with Health and Safety, Quality and Environmental standards. This role requires strong leadership, active problem solving and regular communication with internal teams, clients and subcontractors.
Your responsibilities will include:
* Day‑to‑day management of engineers, technicians, vehicles and equipment
* Monitoring operational performance, safety and quality
* People management duties including return‑to‑work interviews and investigations
* Ensuring vehicles, plant and equipment are operated and maintained correctly
* Implementing and auditing company policies and improvement action plans
* Supporting pre‑site and pre‑planning activities with the management team
* Ensuring all incidents are reported and investigated
* Identifying and resolving issues quickly before escalation
* Liaising with clients including participation in client audits
* Monitoring subcontractor performance
* Maintaining strong communication and resolving issues early
About you…
Desired qualifications:
* Previous experience and/or qualifications within the Utilities or Drainage industry
* Full driving licence
Desired knowledge and experience:
* Proven experience in a Supervisor role within the Utilities sector, ideally Drainage
* Experience in customer service or working in customer‑focused environments
* Professional approach with strong verbal and numerical reasoning
* Working knowledge of Health and Safety
* Knowledge of waste network operations and related processes
* IT literacy with confidence in Microsoft Office
* Experience supporting personal development within a team
* Ability to lead by example
* Ability to build collaborative relationships with clients and suppliers
Skills and personal qualities:
* Strong communication skills at all levels
* Excellent time management and ability to meet deadlines
* Professional and positive approach
* Self‑motivated, organised and proactive
* Flexible attitude with the ability to adapt to operational needs
* Team player capable of working independently when needed
Our commitment to Equal Opportunities
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce.
If you’re interested in this opportunity, please apply or reach out to the Careers Team for more information!
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