Job Title: Senior Field Service Engineer
Department: Field Services
Location: Belfast
Responsible To: Resource Manager (Field)
Main Purpose of Job:
The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment, including Servers, PCs, Laptops, Printers, and EPOS systems, at customer locations throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding exceptional levels of customer service. This role requires an experienced Field Service Engineer who is adept at communication and teamwork, reporting to Team Leader/Resource Managers (Field) and collaborating closely with Call Control and Technical vetting teams within Field Services.
Key Responsibilities:
Independently troubleshoot and resolve issues on-site, encompassing a broad spectrum of hardware and software products.
Install, configure, and provide support for Server/Desktop/EPOS environments, as well as client software on various networking platforms across UK customer sites.
Follow documented procedures and maintain safety and ESD precautions consistently.
Demonstrate effective problem-solving skills and adaptability to new challenges.
Cultivate professional relationships with internal stakeholders, including Call Control and Tech Vetting teams.
Ensure compliance with processes, procedures, and contractual agreements.
Strive to deliver exceptional customer service and support, meeting or exceedin...