JOB TITLE: Service Designer (12-Month FTC)
LOCATION(S): Halifax or Manchester
SALARY: £59,850 - £66,500
HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
The role will involve regular travel to Halifax, and occasional travel to London and our other offices across the UK.
About this opportunity
We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group.
You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.
Our Homes Experience Design team craft human-centred end-to-end experiences for all our Homes customers. We place empathy and the human experience at the heart of all we do, and across physical and digital channels, we support our customers in their moments of need, from home buying to home ownership. With our work we aim to transform moments of worry into moments of hope.
As a Service Designer, it'll be your role to:
* Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
* Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
* Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
* Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
* Support the research and document current and future state services.
* Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
* Take ownership for your own development.
* Collaborate closely with other designers, product owners, and engineers.
* Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
Why Lloyds Banking Group
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you'll need
* We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
* You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.
* You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
* Additionally you'll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* Annual performance-related bonus scheme
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!