Overview
Job title: Patient Care Navigator - 2 Roles Available
Salary: £12.51 (per hour)
Town / City: Cardiff
Postcode: CF23 9PF
Are you passionate about making a difference in your community? Ready to take your first (or next!) step into a rewarding NHS career? We're on the lookout for a friendly, motivated, and tech-savvy Patient Care Navigator to join our dedicated admin team.
What You’ll Be Doing
You’ll be the face and voice of our busy GP practices – helping patients navigate their care journey smoothly and efficiently. Your day will be varied, supporting our team with key admin tasks such as:
* Booking appointments
* Processing prescriptions
* Scanning and managing clinical documents
* Signposting patients to the right services
* Communicating with doctors, nurses, and healthcare teams
* Handling high-demand telephone and front-desk enquiries with professionalism and empathy
Our practice is paper-light, so confidence using IT systems is a must. We’ll train you on all the software we use – but you’ll need to be a quick learner, great with multitasking, and comfortable switching between different systems.
Who We’re Looking For
* A people-person with excellent communication skills, both face-to-face and over the phone
* Someone who stays calm under pressure and adapts their approach to meet patients’ needs
* A team player who’s happy to rotate through different duties throughout the day
* Confident using IT and ready to learn multiple digital systems
* Able to drive to both our Llanedeyrn and Llanrumney sites as required
Why Join Us
You’ll be part of a supportive, welcoming team at the heart of your local community. This is a fantastic opportunity to build a meaningful career in the NHS and grow your skills in a fast-paced but rewarding environment.
Ready to Apply?
Please send us your CV along with a covering letter telling us why you’d be a great fit for this role. We can’t wait to hear from you!
Please note which post you would be interested in.
#J-18808-Ljbffr