Are you experienced in handling escalated customer complaints and always aim to ensure good customer outcomes, across a business?
If you are a proactive and team-orientated individual, with experience in the Motor Finance / Financial Services industry, we want to hear from you!
As a Customer Relations Executive, you'll play a key role in supporting customers through challenging situations, working to provide fair, timely and effective resolutions, in alliance with FCA guidelines.
Your Responsibilities:
* Deliver high-quality complaint resolution while ensuring fair outcomes for customers
* Keep customers informed and engaged throughout the process
* Work closely with internal teams to resolve issues efficiently
* Stay compliant with regulatory standards and internal procedures
* Keep detailed records and contribute to continuous service improvement
* Understand and research all aspects of customer communication, identifying important points to highlight using a fair and reasonable attitude
The Individual:
* Be an effective team player
* Strong organisational skills and workload management
* Working to strict SLAs within a high-volume environment
* Assisting with other Customer Relations tasks when required
What's in it for you?
1. A competitive salary, annual bo...